3 Marthas FAQ's

What is your product availability?

We manufacture our products at our Headquarters in Dallas, Texas.  Therefore, we are rarely out of stock of products.  If any items are backordered or out of stock, they will be labeled as such on the website.  We will notify you via e-mail if any product you purchase is placed on back order. If your order will be delayed by more than five days, we will contact you to confirm that you would still like to receive the shipment.

 

Do you offer personalization?

At this time, we do not offer personalization in-house.  We hope to offer this service in the future. Please check back soon.

 

What are your payment options?

We accept MasterCard, Visa and American Express.

We include a receipt with orders.  If the order is labeled as a gift at checkout, we will include a gift receipt without the cost. An order confirmation is emailed to you immediately upon the purchase of your order online. If you need an additional copy of your receipt please contact us and we can email a copy.


Do you charge sales tax?

3 Marthas collects 8.25% sales tax on retail products purchased by someone with a billing address in the state of Texas.
 

Do you offer gift wrapping?

3 Marthas offers complimentary gift wrapping and gift cards when requested at checkout.


Can I cancel an order?

3 Marthas works to ship your purchases as quickly as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed. If you need to cancel your order please email us the same business day at info@3marthas.com and we will do our best to accommodate your request. If your item has already shipped, please see our Return Policy below.

 

What method of shipping do you use?

We ship all of our packages via UPS.  We ship USPS to any post office boxes, international addresses and states that are not part of the continental U.S.
If you would like expedited shipping, please call our office toll-free at 800.553.8058 and we will do our best to fulfill the order in the needed timeframe.

Our shipping and delivery days are Monday through Friday, excluding holidays. On the day your order ships you will receive an email with the shipping confirmation number.

 

Do you ship internationally?

Yes, 3 Marthas ships internationally.  See answer above for shipping method.
 

What is your return policy?

Customer satisfaction is our priority. As such, we gladly accept retail returns within 30 days from receipt of merchandise.  We will exchange the item or issue a refund.

If you are not fully satisfied with an item and wish to return or exchange it, simply replace the gift in its original packaging and contact our customer service department at 214-631-7117 or e-mail us at info@3marthas.com with the following information:

  1. Your name
  2. Reason for return
  3. Order number
  4. Request for refund or exchange

Once we receive your information, we will assign you a Return Authorization Number (RA#). This RA# will ensure prompt and proper handling of your refund or exchange. Write your RA# on the packing slip and return the item(s) to:
3 Marthas Returns Department
5521 Maple Avenue
Dallas, TX 75235

Shipping and handling fees are nonrefundable. Please note that any custom special orders are not returnable. If there is a problem with a custom item, please contact us within 7 business days.

We are unable to accept returns of merchandise that have been used, soiled or damaged. Merchandise must be returned with original packaging and/or tags intact. We will issue a full refund for the price of any product you return if it meets the above conditions.

Please return your items via UPS, FEDEX or Insured Parcel Post. This protects you in case the gift is damaged or gets lost in transit. If you are returning a gift because it arrived to you damaged, we will refund your shipping costs.

All sales become final after 30 days.

 

What is your wholesale return policy?

All sales are final.  We will be happy to except returns or exchanges for damaged or soiled items within 14 days of receipt.

 

Please feel free to call our HQ toll-free at 800.553.8058 for specific inquiries regarding a wholesale exchange or return.